Volkswagen offers new online reserve facility for their huge range of second hand used cars.
Volkswagen has further enhanced its multi-award-winning ‘Das WeltAuto’ used car scheme and website by adding a new ‘Reserve Online’ function. This builds on the success of the ‘Online Offer’ feature which was introduced last year and allowed customers to express an interest in a car they had found via Volkswagen’s online used car locator.
Reserve Online additionally enables them to pay a £500 deposit quickly and easily using PayPal’s secure payment facility.
The Das WeltAuto website – www.volkswagen.co.uk/used – is already comprehensive and incorporates a fully responsive (for all devices) used car locator which is easy and intuitive to use.
When customers have found a car that suits, they are given contact details and a map for the Retailer, full information on the car, its features and tech spec, a reminder of all the standard Das WeltAuto features and guarantees plus the facility to generate a finance quote and understand what their monthly payments would be.
Once they’re sure it’s the car they’re after they can make an enquiry, make an offer, or reserve the car. This last facility has been added in response to customer demand, with purchasers wanting the surety of knowing they had placed a deposit on a car and had secured it for purchase.
Should the customer see the car at the selling Retailer’s premises within 48 hours and decide against the purchase, they would then be entitled to a full refund back to their PayPal account.
Commenting on the new feature, Ian Plummer, Head of Sales Operations for Volkswagen UK said: ‘Most customers nowadays start their journey to a used car purchase on the internet, and there is a growing expectation that they should also be able to formalise the sale remotely and outside normal trading hours.
Using Reserve Online and PayPal, we can offer them a secure way of placing a deposit and then giving them time to view and collect the vehicle, adding to the reassurance that our customers feel when buying used cars from the Volkswagen franchised network and its Das WeltAuto programme.’
The first customer to use the new system was Saikat Chatterjee who located a 57-plate Volkswagen CC at EuroCanterbury in Kent. He found the system easy to use and has now taken delivery of his new car.
Das WeltAuto, with its distinctive orange branding, is now an established used car ‘brand’ for Volkswagen and stands for used cars customers can trust – guaranteed. Buying a car with the Das WeltAuto seal of approval is designed to give customers the same exceptional level of experience as a new car customer, with complete confidence and peace of mind.
Standard elements of all Das WeltAuto approved cars include 142 pre-sale checks, a minimum 12 month warranty, 30 day/1000 mile 'No Quibble' Exchange Policy, minimum 12 months roadside assistance for the UK and Europe, independent vehicle history and mileage tests, service history checks and five days free Volkswagen insurance.